Refund Policy

Refund Policy

Return & Refund Policy – Krishna Jyotish

Last Updated: August 09, 2024

Thank you for choosing Krishna Jyotish. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our Return & Refund Policy below.


1. Definitions

For the purpose of this Policy:

  • Application refers to the Krishna Jyotish mobile app.

  • Company ("We", "Us", "Our") refers to Krishna Jyotish app as GameYug Interactive LLP.,
    Sardarpura , Jodhpur , Rajasthan 342001

  • Goods refers to products offered for sale through our Service.

  • Orders means a request placed by you to purchase Goods.

  • Service refers to the Application.

  • You refers to the individual or entity using our Service.


2. Order Cancellation Rights

You have the right to cancel your order within 14 days without providing any reason.

  • The cancellation period is 14 days from the date you receive the Goods or when a third party (appointed by you) takes possession of the product.

  • To cancel your order, you must notify us with a clear request.

Contact for Cancellation
support@gameyug.com


3. Refund Process

  • Refunds will be processed within 14 days after we receive the returned Goods.

  • Refunds will be issued using the same payment method used during purchase.

  • No additional fees will be charged for processing refunds.


4. Conditions for Returns

To be eligible for a return:

  • The item must be purchased within the last 14 days

  • The item must be unused and in original packaging

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Perishable or expired items

  • Items unsealed after delivery for hygiene or health reasons

  • Items that are inseparably mixed with other products after delivery

We reserve the right to reject returns that do not meet these conditions.


5. Sale Items

  • Only regular-priced items are eligible for refunds.

  • Items purchased on sale or discount may not be refunded, unless required by applicable law.


6. Return Shipping

  • You are responsible for the cost and risk of returning items.

  • Please send returns to:

📍 Return Address:  Sardarpura , Jodhpur , Rajasthan 342001

  • We recommend using a trackable and insured shipping service, as we are not responsible for lost or damaged returns.

  • Refunds will only be processed after we receive the item or proof of delivery.


7. Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit upon return.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.


8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
📧 Email: support@gameyug.com